What could it be worth at your store?
Type your store's numbers, then say how much improvement you expect. Everything below is arithmetic on what you enter.
Example assumptions. Every number starts as an example. Change each one to your store's.
How the numbers are worked out
- Added gross profit = monthly ROs × (cars delivered sooner % + approvals kept % + comebacks avoided %) × gross profit per RO, plus rental cars × days open × extra days rented % × gross profit per rental day.
- Net gain = added gross profit − price. Pays back in = price ÷ (added gross profit ÷ 30), in days. Pays for itself at = price ÷ gross profit per RO, rounded up, extra ROs a month.
What in Service Scope moves each number.
Each slider above matches something the product does. We don't put a number on any of them: you choose it.
- Faster cycle time
- The Board, Lanes and My jobs show every car's phase, so a car spends less time waiting for someone to notice it. The dispatcher accepts or rejects a car before a technician is assigned, so work doesn't start half-ready. Cars delivered sooner
- Fewer cars stalled on parts or approval
- A car can't enter Waiting for Parts without an order and can't leave until each part is received and verified. The parts counter lists stalled cars and orders to chase. My day lists cars waiting on the customer. Approvals kept
- Fewer unreturned calls
- The BDC assigns a callback to a specific advisor, who is emailed and sees it on My day, with a reminder if it isn't seen. A customer can ask for a call from their status page. Approvals kept
- Fewer repeat repairs
- Cars pass through a Verify phase before they're ready, and the dashboards show comebacks per technician once they're recorded. Comebacks avoided
- Fewer rentals sitting idle or lost
- The rental scheduler tracks each unit and agreement, shows what is overdue, and warns at pickup when a service rental is still out. More days rented
- The same measures in every store
- Phases and alert timings are set per store, so a group can compare stores on the same measures while each store keeps its own way of working.
Each person opens to their own screen.
A writer doesn't scroll past the technicians' jobs, and a technician never sees a customer's name. Pick a role to see what it gets.
A car's day, with the handoffs built in.
The rules between roles are in the software, not in someone's memory. Scroll to follow one car.
The writer checks the car in
In the browser, at the counter or the lane. The customer says whether they want status emails, and that choice is respected from then on.
The dispatcher accepts or rejects it
Not enough information, no authorized diagnostic time, or another reason in words. A rejection goes straight back to the car's advisor, who fixes it and hands it back.
The technician works it
Phase by phase, on My jobs. A technician who is stuck taps "I need help" and the alert goes to the foreman or dispatcher first, then the manager if nobody answers in time.
Parts hold the car honestly
A car can't enter Waiting for Parts without a parts order, and can't leave until every part is received and verified.
The customer follows along
A link in their email shows the car's phase and, when the store wants it, the technician's first name. No account, no sign-in.
The cashier sees what's ready
Pickup lists cars that are ready, and warns if a service rental is still out.
A status page your customers actually open.
One link per car. It shows only what you've decided customers may see.
- Where the car is, in plain phases, and the parts status in fixed sentences.
- Never part numbers, notes, prices or staff names beyond a technician's first name.
- A "Call me" or "I have a question" box that lands on the advisor's My day as a callback.
- Status emails that stop for customers who said no.
Service department workflow software, role by role.
- Repair order tracking for dealerships
- The Board lists every open and closed repair order by phase, with filters by lane. Each car carries its advisor, technician, promise time and what it is waiting on.
- Service customer status updates
- Customers get a status link and emails as the car moves, so they stop calling to ask. Advisors can send or copy the link from the car.
- Service department dashboard
- Turnaround, technician proficiency and booked hours by day, for the department, each advisor and each technician. Technicians see no money.
- Manager home
- One list of what needs you now: help requests, late promises, parts problems. Each item has an owner first and reaches the manager only after the store's own wait time.
- Parts counter
- Stalled cars, quotes needed, orders to place, orders to chase and arrivals to verify. Scan or type an RO to mark a part received in one step.
- BDC callbacks
- The BDC assigns a customer callback to an advisor, who is emailed and sees it on My day. Overdue ones show a red count.
- SRC rental management
- A scheduler and check-in for the store's rental fleet. Each check-in posts its stock number, VIN, fuel and mileage to the store's GroupMe.
- iOS app, in development
- An iOS app for technicians and advisors is in development and isn't available yet. Everything works in the browser today.
Built for groups: every store has its own rules.
Job types, phases, alert timings, rotation and rental limits are set per store. Directors work across their stores. Nothing is shared between stores, so one rooftop's cars never show up in another's.
- Two-step sign-in is required for everyone who signs in on the web.
- Every change is written to an audit trail.
- Managers and directors can only see and change staff within their own stores.
One price. Volume discounts for groups.
Everything above is included. No per-role or per-feature fees. The added gross profit shown here is the estimate from the numbers you entered, not a promise.
Billed monthly. Groups save as they add stores.
- 1–4 stores$995.00 each
- 5–10 stores10% off
- 11–19 stores15% off
- 20 or more stores20% off
- Price per store
- $995.00
- Discount
- None
- Monthly total
- $995.00
- Added gross profit per store, from your numbers
- Net per store
Questions dealership leaders ask.
How much does Service Scope cost?
Service Scope is $995.00 per store, per month. Groups get volume discounts: 10% off for 5 to 10 stores, 15% off for 11 to 19 stores and 20% off for 20 or more stores.
Which roles does Service Scope support?
Service writers, technicians, dispatchers and foremen, parts staff and parts managers, the BDC, cashiers, service managers and directors each open to their own screen and see only what their job needs.
Can it manage service rental cars?
Yes. The rental scheduler (SRC) tracks each unit and rental agreement, shows overdue rentals and utilization, and records each check-in with fuel and mileage, posted to the store's GroupMe. Your fleet and agreements load from your TSD exports.
Is there an iOS app?
Not yet. An iOS app is in development and isn't available. Everything in Service Scope works in the browser today.
Does Service Scope replace our DMS?
No. Service Scope tracks the work in your service drive and doesn't connect to a DMS today. Figures such as RO amounts, comebacks and booked hours are entered by hand for now.
Can one store see another store's data?
No. Every store's cars, orders, people and rules are kept separate, and nothing is shared between stores. Directors and group admins see only the stores they are given.
How do customers get service status updates?
Each car has a status link that shows its phase in plain words and, when the store allows it, the technician's first name. Status emails go out as the car moves and stop for customers who said no. Customers can ask for a call from the page.
Is sign-in secure?
Two-step sign-in is required for everyone who signs in, and every change is written to an audit trail.